Internet Constantly Disconnecting

[ThePlague]

For the past few weeks my internet has been turning on and off every hour to 30 minutes. I checked my computer for viruses, and i've got nothing. It's the internet itself.

What would cause this? I'm probably going to call up Quest and give them a piece of my mind pretty soon...

[Cagerrin]

Could be a bad cat5 cable, poor reception(if wireless), monitor angle(if laptop).

if your taskbar icon's showing as disconnected then it's the internet itself.

[ThePlague]

I have a 100 ft cable running through my house to my desktop. But it can't be that cable, because when the internet dies the light on the router that shows it has internet goes red, instead of green. Could it be the cable going into the wall?

[Cagerrin]

Do you have more than one computer connected to the router? If so, do all of the computers disconnect?

Might want to see if your ISP's doing something, mine's been doing maintenance on stuff and they've turned it off a few times.

[staticchanger]

Is it DSL? If so it very well could be a phone line problem. Have you added or changed any landline phones lately?

[ThePlague]

Is it DSL? If so it very well could be a phone line problem. Have you added or changed any landline phones lately?
We haven't had a landline for years. lol


Do you have more than one computer connected to the router? If so, do all of the computers disconnect?

Might want to see if your ISP's doing something, mine's been doing maintenance on stuff and they've turned it off a few times.
Yeah, every computer turns off. Even the laptops.

I don't think it's maintenance, because it's been doing it for a few weeks straight.

[Cagerrin]

If you have extra cables, try switching out the one you're using at the moment. If that doesn't work, bug your ISP.

[staticchanger]

Whats your exact setup? Do you have cable, or fiber, wireless? Do you have a gateway/router device or are they separate. Any switches?

[ThePlague]

Whats your exact setup? Do you have cable, or fiber, wireless? Do you have a gateway/router device or are they separate. Any switches?
Quest cable.

My setup to my desktop:
modem-100 ft. ethernet cord-router-ethernet cord-desktop

I have the router hooked up without wireless enabled, just so I can split the internet going through the ethernet cord to my Xbawks and desktop. My laptop uses wireless from the modem.

It has to be a problem with the provider, at least I think so.

[Syuusuke]

Have you tried direct connection between the modem and computer (no routers)?

[ThePlague]

Have you tried direct connection between the modem and computer (no routers)?
Isn't that the same as wireless though?

[Syuusuke]

not if youre using an ethernet? the thing is, im trying to isolate the problem, if you still are getting problems, it may be the ISP or the modem (and you won't have to blame routers).

[ThePlague]

Yeah. Just tried it. The light went red on the modem, and the internet disconnected for about a minute :/

[staticchanger]

Very well could be a modem problem. Try unplugging and replugging. If you've already done that do a hard reset (tiny little button) and reenter your settings again. I've had plenty of routers/modem mess up just from the nvram getting a little messed up. A reset/resetup usually fixes the problem. If none of the above set your modem to bridge mode and have your other router take care of connecting to the internet, routing, and providing wireless. It'd be MODEM(bridge mode)----------------------ROUTER------Laptop/desktop/xbawks. Technically your "modem" is a 4 in one modem, switch, wireless AP, and router; putting it in bridge mode turns off everything except for the modem part, and gives these responsibilities to your router.

[Phopojijo]

Similar thing happened to me on Bell Canada -- turns out their Deep Packet Inspection saw some traffic it didn't like from one of the computers on the network and instead of properly throttling us -- just reset our connection every 15-20 minutes or so. How thoughtful of them, right?

Though in this case the modem didn't reset -- just the computers themselves complained of no internet, then having it again.

[Saggy]

Similar thing happened to me on Bell Canada -- turns out their Deep Packet Inspection saw some traffic it didn't like from one of the computers on the network and instead of properly throttling us -- just reset our connection every 15-20 minutes or so. How thoughtful of them, right?

Though in this case the modem didn't reset -- just the computers themselves complained of no internet, then having it again.
I had the exact same thing happen to me with Bell Canada as well; not sure if it was the same cause as you, but the problem remains the same. They ended up giving me a new modem however and it fixed the problem.